Welcome to Auguste Bravais Club. We are committed to providing high-quality red wines and excellent service. If you are not satisfied with your purchase, we will do our best to address the issue. Please carefully read our return policy below:
Section I:
Conditions for Accepting Returns We greatly value your shopping experience, and to ensure your rights and satisfaction, we have formulated a clear and comprehensive return policy. Please carefully review our return conditions:
1.Return Period:
You may request a return within 30 days of purchase. We encourage you to inspect and evaluate your purchased items within this period to ensure they meet your expectations.
2.Condition of Items:
To accept a return, the items must be in their original, unopened, and unused condition. Items should be in their original packaging, with all attachments and labels intact.
3.Return Process:
Please contact our customer service through our website within 30 days of purchase to initiate a return. You can find the return request form on our website, where you can provide the necessary information for our assistance.
4.Return Labels and Instructions:
Once we confirm your return request, our customer service team will provide detailed return instructions, including return labels and specific guidelines. This ensures a smooth return process.
5.Inspection of Items:
We will inspect the returned items upon receipt. Items need to meet the return conditions to qualify for a refund or exchange.
6.Consideration in Special Cases:
In certain special cases, we may consider accepting returns beyond 30 days, depending on the circumstances. Please contact our customer service for more information.
Section II:
Refund Process We prioritize providing you with convenient and transparent refund services. Below are detailed explanations of our refund methods:
1.Refund Processing Time:
Once we confirm and accept your return, we will process your refund within 30 days. We strive for efficiency to ensure you receive your refund promptly.
2.Original Payment Method:
Refunds will be processed using the original payment method used for the purchase. If you used a credit card, the refund will be credited to your credit card account. For other payment methods, funds will be returned to the respective account.
3.Consideration in Special Cases:
In some special cases, alternative refund methods may be considered. This may involve further negotiation to find the most suitable solution. We aim to accommodate your needs and provide flexibility.
4.Notification and Tracking:
We will notify you of the progress of your refund through email or SMS. You can log into your account at any time to track the refund status.
5.Bank Processing Time:
Please note that bank processing time may affect the speed of refund receipt. The specific time will depend on your bank's policies and procedures.
Section III:
Return Shipping Fee In specific cases, we may offer free return shipping services, as outlined below:
1.Responsibility for Return Shipping Fee:
Generally, customers are responsible for return shipping fees. This ensures the fairness and equity of our return policy.
2.Exceptions for Quality Issues and Wrong Shipments:
If the received items have quality issues or if we shipped the wrong product, we will cover the return shipping fee. In such cases, we offer free return shipping to safeguard your rights.
3.Free Return Shipping in Specific Cases:
In specific situations, based on actual circumstances and confirmation from customer service, we may provide free return shipping services. This may include special promotions, product warranty services, or other special arrangements. Please contact our customer service team to confirm your eligibility for free return shipping.
4.Compensation for Shipping Damage and Lost Items:
We promise to take responsibility for items damaged during shipping. If you receive damaged items, please notify us immediately upon receipt and provide relevant photos for investigation. We will assist you with the return and provide appropriate compensation.
5.Handling Lost Returns and Delays:
If your returned items are lost or experience delays, please promptly contact our customer service. We will actively investigate and assist in retrieving or resolving the issue to ensure your rights are protected.Please note that specific shipping policies and services may vary depending on the region, order amount, promotional activities, etc. We recommend that you thoroughly review our shipping and return policies before making a purchase to ensure you understand the relevant rights and responsibilities. If you have any questions or need further clarification regarding shipping fees, please feel free to contact our customer service team. We are dedicated to providing support to ensure your shopping experience is satisfactory. Section IV:
Terms for Re-Issuing Returns If there are issues with the first return, we will make every effort to communicate with the customer and resolve the problem. This may include offering a refund, re-issuing, or providing other suitable solutions:
1.Conditions for Re-Issuing:
If there are evident quality issues with the product, and the customer remains unsatisfied after the first return, we will consider re-issuing after confirming the issue and reaching an agreement with the customer.
2.Notification and Application:
Customers should identify issues within a reasonable time after receiving the product and contact customer service within 30 days of identifying the problem to request re-issuance.
3.Condition of Items:
To qualify for re-issuance, the items returned by the customer should be in their original, unopened, and unused condition, maintaining the original packaging and all attachments and labels.
4.Customer Service Confirmation:
Re-issuance services will proceed after confirmation and acceptance by the customer service team. The team may request relevant photos or other evidence to better understand the issue.
5.Re-Issuance Process:
The customer service team will guide the customer through the specific re-issuance process, including providing new shipment information and confirming the address.
6. Timeframe for Re-Issuance:
We will make every effort to re-issue the order within a reasonable timeframe after confirming and accepting the request for re-issuance. The specific timeframe may be influenced by factors such as product inventory and geographical location.
7. Shipping Fee Responsibility:
If the re-issuance is a result of our error, we will bear the associated shipping fees. However, if customer reasons lead to the re-issuance, the responsibility for shipping fees will be determined based on the specific circumstances.
Section V:
Damaged or Missing Items Solutions for Damaged or Missing Items:
1. Damaged Items:
In case you discover damage to items upon receipt, please promptly notify us. This notification should occur within a reasonable time after receipt to ensure we can understand the issue in a timely manner.
2. Notification Method:
Notify us by contacting our customer service team, typically through online customer support on the website, customer service phone, or email. In your notification, provide the order number and detailed information about the damaged item.
3. Providing Photos:
To better understand the extent of damage, we may request photos. These photos could include overall images of the item and close-up shots of the damaged portion.
4. Investigation Process:
Upon receiving notification and relevant photos, we will initiate an investigation to confirm if the item was damaged during transportation. This helps us better understand the nature of the issue and provide support for subsequent resolution.
5. Solutions:
If the item is confirmed to be damaged during transportation, we will offer corresponding solutions. This may include reissuing a new item, providing a refund, or offering other suitable compensation.
6. Missing Items:
If you discover missing items from your order upon receipt, please notify us immediately. Notification should occur as soon as possible to ensure prompt handling and resolution.
7. Coordinating the Investigation:
To better understand the situation of missing items, we may request order information and relevant photos. This collaboration assists in conducting an effective investigation.
8. Solutions for Missing Items:
If missing items result from logistics or other factors, we will provide appropriate solutions. This may include re-shipping, issuing a refund, or offering other suitable compensation.
Note:By promptly notifying us and providing relevant information, you help us resolve issues of damaged or missing items more quickly and accurately, ensuring the protection of your rights.
We reserve the right to reject any return requests that do not comply with our return policy.The return policy does not affect your statutory rights.Thank you for choosing Auguste Bravais Club. If you have any questions or need assistance, please feel free to contact our customer service team.
Auguste Bravais Club